About Us
Our Mission is to Ensure that Our Customers Receive High Quality Water and Excellent Service in a Cost Efficient, Safe, and Environmentally Responsible Manner.
Tucson Water is a department of the City of Tucson, Arizona and operates as a Utility for serving both potable and non-potable water to a customer base of approximately 675,000 people located in a 375-square-mile area within the Tucson, Arizona metropolitan area. The utility has a staff of more than 575 people.
The role of Tucson Water is to provide a safe, reliable, and sustainable water source to our customers while managing groundwater use to meet demand in future years. The Utility achieves this by:
- Maintaining and expanding the water infrastructure while incorporating environmental, social, and regulatory issues in the decision-making process;
- Providing quality customer assistance;
- Seeking methods of augmenting the current groundwater supply;
- Providing public information in a timely manner on health-related water issues and conservation techniques, as well as on policy decisions.
Tucson Water's budget is based on meeting customer demands for potable water solely from groundwater and the recharge of Central Arizona Project (CAP) water. The utility is studying possible alternatives for acceptable future use of CAP water.
